Support

Need help with a barcode, product result, or subscription? Email us and include enough detail to reproduce the problem.

Before contacting support

• Barcode not found: Confirm the entire barcode is visible, well lit, and in focus. Some products are not yet available in Open Food Facts.
• Incorrect or incomplete product data: Verify the physical package first. Wholish displays third-party product information that can be incomplete or outdated.
• Camera unavailable: Open iOS Settings, find Wholish, and enable Camera access. You can also enter a barcode manually.
• Purchase not recognized: Confirm you are signed into the Apple Account used for purchase, then use Restore Purchases in the app.
• Cancel or manage a subscription: Open iOS Settings → your name → Subscriptions → Wholish.

What to include

Please include your iPhone model, iOS version, Wholish version, the barcode involved if relevant, what you expected, and what happened. Do not email payment-card details, medical records, or other sensitive information.

Data and privacy requests

Scan history and preferences are stored locally. You can clear scan history in Wholish Settings or remove local app data by deleting the app. For other privacy questions, email dvainsolutions@gmail.com.

Important notice

Wholish provides informational product analysis, not medical advice. For an urgent medical concern or allergic reaction, contact local emergency services or an appropriate healthcare professional.